Last updated: 23/07/2026
Thank you for shopping with Amara, operated by Velura Foods. Since we sell food and consumable products, returns are accepted only in limited circumstances for safety and hygiene reasons.
1. Non-Returnable Products
Food and consumable products cannot normally be returned or exchanged after delivery due to:
- Change of mind
- Personal taste or preference
- Incorrect product selection by the customer
- Minor natural variations in colour, texture, taste, size, or appearance
- Improper storage after delivery
- Opened, used, consumed, or tampered products
Your statutory consumer rights remain unaffected.
2. Eligible Refund or Replacement Claims
You may request a refund or replacement when the product received is:
- Incorrect
- Missing from the order
- Damaged during transit
- Leaking or unfit for use
- Defective
- Expired at the time of delivery
- Delivered with opened or tampered packaging
Eligibility will be confirmed after we review the submitted evidence and order details.
3. Claim Time Limit
You must contact us within 48 hours of delivery.
Claims submitted after this period may not be accepted unless required by applicable law.
4. Evidence Required
To request a refund or replacement, provide:
- Order number
- Customer name
- Registered email address or phone number
- Clear photographs of the outer parcel
- Photograph of the shipping label
- Photographs or video of the affected product
- Batch number and expiry or best-before date
- Unboxing video, where available
- A brief explanation of the issue
Keep the product, invoice, labels, and original packaging until the claim is resolved.
5. Unboxing Video
We recommend recording a continuous unboxing video when opening the parcel, particularly for claims involving missing, incorrect, damaged, leaking, or tampered items.
The absence of an unboxing video will not automatically reject a genuine claim, but sufficient evidence must be provided for verification.
6. Claim Review
After receiving your request, we may:
- Verify the order and payment details
- Review photographs and videos
- Check packing and dispatch records
- Request additional information
- Arrange a courier inspection or product collection where required
We will normally communicate the claim decision within 3–7 business days after receiving all required information.
7. Replacement
When a replacement is approved:
- The same product will be sent, subject to availability
- No additional shipping charge will normally apply
- An alternative product or refund may be offered when the original product is unavailable
- The replacement cannot normally be exchanged again for preference-related reasons
8. Refunds
When a refund is approved, it will be issued to the original payment method wherever possible.
Refunds may include:
- Full refund for an eligible complete-order issue
- Partial refund for an affected product
- Refund of the applicable shipping charge when the entire order is eligible
- Another mutually agreed resolution
After initiation, refunds may take approximately 5–10 business days to appear, depending on the bank, card issuer, UPI provider, wallet, or payment gateway.
9. Cash-on-Delivery Refunds
For eligible Cash-on-Delivery orders, we may request:
- Bank account details
- UPI ID
- Account holder’s name
- Additional verification information
The customer is responsible for providing correct refund details.
10. Shipping Charges
Original shipping charges are normally non-refundable unless:
- The complete order was damaged
- The entire order was incorrect
- The parcel was confirmed as lost
- The order was cancelled by us before delivery
- A refund of shipping charges is otherwise required by law
Return-shipping charges for approved defective, damaged, incorrect, or expired products will be handled by Amara.
11. Product Collection
We may arrange collection of the affected product before approving a refund or replacement.
The customer must keep the product securely packed and available for collection. Refund eligibility may be affected when the item is discarded, consumed, altered, or unavailable for inspection.
12. Lost or Undelivered Orders
When tracking shows that an order is delivered but you have not received it, contact us immediately.
We will raise an investigation with the courier partner. A refund or replacement will be processed only after the courier investigation confirms the shipment as lost or incorrectly delivered.
13. Failed Delivery and Refused Orders
Orders returned because of:
- Incorrect or incomplete address
- Customer unavailability
- Unreachable phone number
- Refusal to accept delivery
- Repeated unsuccessful delivery attempts
may not qualify for a full refund.
Where permitted, original shipping, return-shipping, and other expenses already incurred may be deducted from the refund.
14. Order Cancellations
Refunds for cancelled orders are governed by our Cancellation Policy.
Eligible prepaid-order refunds will be returned to the original payment method after the cancellation is approved.
15. Natural Product Variations
Many Amara products are traditionally prepared or made from natural ingredients. Minor variations in colour, aroma, flavour, consistency, shape, or texture may occur between batches.
These natural differences are not normally considered defects.
16. Allergies and Personal Reactions
Customers must review the ingredients, allergen information, usage instructions, and storage directions before consumption.
Refunds are not normally offered for personal taste, dietary preference, or individual allergic reaction when the ingredients and allergen information were correctly disclosed.
Seek medical assistance immediately in the event of a serious allergic reaction.
17. Refund Abuse
We reserve the right to reject claims involving:
- False or misleading information
- Altered evidence
- Deliberately damaged products
- Repeated suspicious claims
- Fraudulent transactions
- Abuse of the refund process
This does not affect genuine consumer complaints or rights available under applicable law.
18. Contact Us
To request a refund or replacement, contact:
Amara – Velura Foods
Email: operations@velurafoods.com
Phone: +91 98948 51407
Please include your order number in all communications.
Address:
Plot No: 339, SECTOR II, NORTH BAGALUR, (Krishnagiri), Near Bagalur Police Station, HIMAGIRI CITY, Hosur, Krishnagiri District, Tamil Nadu 635103