Last updated: 23/07/2026
Welcome to Amara, operated by Velura Foods. These Terms and Conditions govern your access to and use of our website, online store, products, and related services.
By visiting our website, creating an account, placing an order, or using our services, you agree to these Terms and Conditions. Please read them carefully before making a purchase.
1. About Us
Amara offers traditionally prepared food products, including natural sweeteners, honey, cold-pressed oils, millets, and related food products.
Business name: Velura Foods
Brand name: Amara
Registered/Business Address:
Plot No: 339, SECTOR II, NORTH BAGALUR, (Krishnagiri), Near Bagalur Police Station, HIMAGIRI CITY, Hosur, Krishnagiri District, Tamil Nadu 635103
Email: operations@velurafoods.com
Phone: +91 98948 51407
2. Eligibility
By using this website, you confirm that:
- You are legally capable of entering into a binding agreement.
- You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian.
- The information you provide is accurate, complete, and current.
- You will use the website only for lawful purposes.
3. Product Information
We make reasonable efforts to display product descriptions, ingredients, quantities, nutritional details, images, colours, packaging, prices, and availability accurately.
However:
- Product colours and appearance may vary slightly due to screen settings, lighting, natural ingredients, or packaging updates.
- Natural and traditionally prepared products may vary slightly in colour, texture, taste, shape, or consistency between batches.
- Product images are for representation purposes unless otherwise stated.
- Packaging may be updated without prior notice.
- Information on the website should not be treated as medical advice.
Customers must review the product label, ingredients, allergen information, preparation instructions, storage requirements, and expiry or best-before date before consumption.
4. Allergies and Dietary Requirements
Some products may contain or be processed in facilities that handle nuts, peanuts, sesame, milk, gluten, soy, or other allergens.
Customers are responsible for checking the ingredients and allergen information before purchasing or consuming a product. Contact us before ordering when you have specific allergies or dietary requirements.
We do not guarantee that any product is completely free from traces of allergens unless expressly stated on its packaging.
5. Health Information
Any information about traditional uses, ingredients, nutrition, or product benefits is provided only for general informational purposes.
Our products are not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified medical professional before using a product when you are pregnant, nursing, taking medication, managing a medical condition, or buying it for a child.
6. Prices and Taxes
All product prices are displayed in the currency shown on the website.
Prices may:
- Include or exclude applicable taxes as indicated during checkout.
- Change at any time without prior notice.
- Exclude delivery fees, duties, or other charges unless expressly stated.
The final payable amount, including applicable taxes and shipping charges, will be displayed before you confirm the order.
A price change will not normally affect an order that has already been confirmed and paid, except where an obvious pricing or technical error has occurred.
7. Orders
Submitting an order does not automatically mean that we have accepted it.
An order is accepted after:
- Payment is successfully authorised;
- The product is available;
- The delivery information is verified; and
- We send an order confirmation or begin processing the order.
We reserve the right to refuse or cancel an order due to:
- Product unavailability;
- Incorrect product or pricing information;
- Payment failure;
- Suspected fraud or unauthorised transactions;
- Incorrect or incomplete delivery information;
- Legal or regulatory restrictions; or
- Events beyond our reasonable control.
When we cancel a prepaid order, the eligible amount will be refunded through the original payment method.
8. Payments
Payments are processed through Shopify and authorised third-party payment providers.
You agree to provide valid and accurate billing and payment information. We do not guarantee the availability of every payment option at all times.
We are not responsible for additional charges imposed by your bank, card provider, payment service, or currency-conversion provider.
9. Shipping and Delivery
Shipping timelines shown on the website are estimates and not guaranteed delivery dates.
Delivery may be affected by:
- Courier delays;
- Incorrect or incomplete addresses;
- Weather conditions;
- Public holidays;
- Natural disasters;
- Government restrictions;
- Service disruptions; or
- Other circumstances beyond our control.
Customers must provide a complete and accurate delivery address and a reachable phone number.
Detailed shipping conditions are available on our Shipping Policy page, which forms part of these Terms and Conditions.
10. Failed Delivery and Returned Orders
When delivery fails because of an incorrect address, an unavailable recipient, refusal to accept the parcel, or repeated unsuccessful delivery attempts, the order may be returned to us.
Any refund or redelivery will be handled according to our Shipping Policy and Refund Policy. Additional shipping charges may apply for redelivery.
11. Cancellations
Order cancellations are allowed only in accordance with our Cancellation Policy.
Once an order has been packed, dispatched, or handed over to the courier, it may not be eligible for cancellation.
To request a cancellation, contact us immediately with your order number.
12. Returns, Replacements and Refunds
Returns, replacements, and refunds are governed by our Refund Policy.
Because we sell food and consumable products, change-of-mind returns may not be accepted after delivery. Eligible claims may include products that are:
- Incorrect;
- Damaged during transit;
- Defective;
- Tampered with on delivery; or
- Expired at the time of delivery.
Customers may be required to provide clear photographs, videos, packaging details, and the order number within the period stated in the Refund Policy.
13. Promotions and Discount Codes
Promotions, coupons, free gifts, and discount codes:
- Are subject to their stated validity period and conditions;
- Cannot usually be exchanged for cash;
- May not be combined unless expressly permitted;
- May be limited to selected products, customers, quantities, or locations; and
- May be withdrawn or modified where permitted by law.
We may cancel a discount obtained through misuse, technical error, or fraudulent activity.
14. Accounts and Passwords
When you create an account, you are responsible for:
- Keeping your login credentials confidential;
- Providing accurate account information;
- Preventing unauthorised access; and
- Informing us promptly of suspected misuse.
We may suspend or close accounts used for fraud, abuse, unlawful activity, or violation of these Terms.
15. Acceptable Use
You must not:
- Use the website for illegal or fraudulent activities;
- Submit false information;
- Attempt unauthorised access to the website or another customer’s account;
- Introduce viruses, malicious code, or harmful technology;
- Scrape, copy, reproduce, or exploit website content without permission;
- Interfere with website security or operation;
- Place orders for unauthorised resale unless approved by us; or
- Misuse reviews, promotions, payment disputes, or refund processes.
16. Intellectual Property
All website content, including the Amara name, logos, photographs, product descriptions, graphics, videos, designs, text, and branding, belongs to Velura Foods or its licensors.
You may use the website only for personal, non-commercial shopping purposes. You may not copy, reproduce, modify, publish, distribute, sell, or commercially use our content without written permission.
17. Customer Reviews and Submitted Content
When you submit a review, image, suggestion, testimonial, or other content, you confirm that:
- You have the right to submit it;
- It is truthful and lawful;
- It does not infringe another person’s rights; and
- It does not contain abusive, defamatory, deceptive, or harmful material.
You permit us to display and use submitted content for operating and promoting our business, subject to applicable law and our Privacy Policy.
18. Third-Party Services and Links
Our website may use or link to third-party services, including payment gateways, courier companies, analytics tools, and social-media platforms.
We do not control and are not responsible for the availability, security, content, or policies of third-party websites and services. Your use of them may be subject to separate terms.
19. Privacy
Our collection and use of personal information are governed by our Privacy Policy.
By using the website, you acknowledge that your information may be processed as described in that policy.
20. Website Availability
We aim to keep the website accurate, secure, and available. However, we do not guarantee uninterrupted or error-free access.
We may modify, suspend, restrict, or discontinue any part of the website for maintenance, security, operational, or business reasons.
21. Limitation of Liability
To the extent permitted by applicable law, Velura Foods will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products.
Nothing in these Terms excludes or limits any right or liability that cannot legally be excluded, including applicable consumer rights.
Where liability may legally be limited, our total liability relating to an order will not exceed the amount paid for the affected product or order.
22. Indemnity
You agree to compensate Velura Foods for reasonable losses, claims, or expenses resulting from your unlawful use of the website, infringement of another person’s rights, or material violation of these Terms, to the extent permitted by law.
23. Force Majeure
We are not responsible for delays or failure caused by events beyond our reasonable control, including natural disasters, severe weather, epidemics, strikes, transportation interruptions, internet outages, government actions, or supply-chain disruptions.
24. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India.
Subject to applicable consumer-protection laws and mandatory jurisdiction requirements, disputes will be subject to the jurisdiction of the competent courts in Hosur, Tamil Nadu, India.
25. Changes to These Terms
We may update these Terms and Conditions to reflect changes in our products, services, business practices, or legal obligations.
The updated version will be published on this page with a revised “Last updated” date. Continued use of the website after an update means you accept the revised Terms.
26. Contact Us
For questions, complaints, or order-related concerns, contact:
Amara – Velura Foods
Address: Plot No: 339, SECTOR II, NORTH BAGALUR, (Krishnagiri), Near Bagalur Police Station, HIMAGIRI CITY, Hosur, Krishnagiri District, Tamil Nadu 635103
Email: operations@velurafoods.com
Phone: +91 98948 51407