Shipping Policy

Last updated: 23/07/2026

Thank you for shopping with Amara, operated by Velura Foods. This Shipping Policy explains our order-processing, shipping, delivery, tracking, and failed-delivery procedures.

1. Shipping Coverage

We currently deliver orders across serviceable locations in India.

Delivery availability depends on the customer’s postal code, courier coverage, product availability, and applicable delivery restrictions. We may be unable to deliver to certain remote or restricted locations.

2. Order Processing Time

Orders are normally processed within 1–3 business days after successful payment confirmation.

Orders placed on Sundays, public holidays, or outside normal business hours will be processed on the next working day.

Processing may take longer during:

  • Festivals and promotional sales
  • Public holidays
  • High-order-volume periods
  • Product launches
  • Unexpected operational or supply-chain disruptions

Once your order has been shipped, you will receive tracking information by email, SMS, WhatsApp, or another available communication method.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within:

  • Tamil Nadu: 2–5 business days
  • Other major Indian cities: 3–7 business days
  • Remote locations: 5–10 business days

These delivery periods are estimates and not guaranteed. Delivery time may vary depending on the destination, courier service, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, where applicable, will be calculated and displayed during checkout before you complete your order.

Shipping fees may depend on:

  • Delivery location
  • Order value
  • Package weight
  • Product type
  • Courier service
  • Promotional offers

Free shipping may be offered for selected products, locations, order values, or promotional periods. The applicable conditions will be displayed on the website.

5. Order Tracking

When your order is dispatched, we will provide a tracking number or tracking link whenever available.

Tracking information may take up to 24–48 hours to become active after dispatch.

Customers are responsible for monitoring tracking updates and remaining available to receive the parcel.

6. Delivery Address and Contact Details

Customers must provide a complete and accurate delivery address, including:

  • Recipient’s full name
  • House, building, street, or plot number
  • Locality and city
  • State and postal code
  • Active phone number
  • Nearby landmark, where required

Amara will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

Contact us immediately when an address correction is required. Address changes may not be possible after the order has been packed or dispatched.

7. Delivery Attempts

The courier partner may contact the customer before attempting delivery.

When delivery cannot be completed because the customer is unavailable, the courier may make another attempt based on its operating procedures.

The order may be returned to us when:

  • The recipient remains unavailable
  • The provided phone number is unreachable
  • The address is incorrect or incomplete
  • The recipient refuses the delivery
  • The courier cannot access the delivery location
  • Multiple delivery attempts are unsuccessful

8. Returned-to-Origin Orders

When an order is returned to us because of an incorrect address, customer unavailability, refusal of delivery, or unsuccessful delivery attempts, we will inspect the parcel after receiving it.

For prepaid orders, any eligible refund may be processed after deducting the original shipping fee, return-shipping fee, payment-processing charges, or other costs incurred, where legally permitted.

For food and consumable products, redelivery or refund eligibility may depend on the condition, safety, and remaining shelf life of the returned products.

Additional shipping charges may apply when the customer requests redelivery.

9. Cash on Delivery

Cash on Delivery, when available, will be shown during checkout.

We may contact the customer to verify a Cash on Delivery order before dispatch. Unverified orders may be delayed or cancelled.

Cash on Delivery availability may depend on:

  • Postal code
  • Order value
  • Product type
  • Previous delivery history
  • Courier availability

We reserve the right to disable Cash on Delivery for selected orders or locations.

10. Damaged, Tampered, or Incorrect Parcels

Please inspect the outer packaging before accepting delivery.

Do not accept the parcel when it appears visibly opened, severely damaged, leaking, or tampered with. Where possible, ask the courier to record the issue.

When you receive a damaged, leaking, defective, expired, tampered, or incorrect product, contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Customer name
  • Clear photographs of the parcel
  • Photographs of the shipping label
  • Photographs or video of the affected product
  • A brief description of the issue

Do not discard the original product, label, invoice, or packaging until the claim has been reviewed.

Eligible claims will be handled according to our Refund Policy.

11. Missing Items

When an item is missing from your order, contact us within 48 hours of delivery.

Please provide the order number, parcel photographs, shipping-label photographs, and an unboxing video where available.

We will verify the packing and shipment records before offering an appropriate resolution.

12. Delayed or Lost Shipments

Occasionally, courier delays may occur due to operational issues, weather, strikes, public holidays, transportation disruptions, government restrictions, or other events beyond our control.

When tracking has not updated for an unusual period, contact us so that we can raise an enquiry with the courier partner.

A shipment will be treated as lost only after the courier partner completes its investigation and confirms the loss. Any replacement or refund will be processed after that confirmation.

13. Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages due to product availability, packaging requirements, or fulfilment arrangements.

You may receive separate tracking details for each shipment. Additional shipping charges will not be applied unless they were clearly shown and accepted during checkout.

14. Order Changes and Cancellations

Contact us immediately when you need to change or cancel an order.

Changes or cancellations may be accepted only before the order has been packed or dispatched. Once dispatched, the order cannot normally be cancelled.

Please review our Cancellation Policy for complete details.

15. Product Safety After Delivery

Food products must be stored according to the instructions printed on the packaging.

Amara will not be responsible for deterioration caused by:

  • Improper storage after delivery
  • Exposure to heat, sunlight, moisture, or contamination
  • Failure to follow storage instructions
  • Consumption after the expiry or best-before date
  • Damage occurring after successful delivery

16. International Shipping

We currently do not offer international shipping unless specifically stated on the website or confirmed by our team before purchase.

When international shipping is introduced, customs duties, import taxes, clearance fees, and local charges may be payable by the recipient unless otherwise stated.

17. Contact Us

For shipping or delivery assistance, contact:

Amara – Velura Foods

Address:
Plot No: 339, SECTOR II, NORTH BAGALUR, (Krishnagiri), Near Bagalur Police Station, HIMAGIRI CITY, Hosur, Krishnagiri District, Tamil Nadu 635103

Email: operations@velurafoods.com
Phone: +91 98948 51407